Refund policy

Refund, Replacement, and Cancellation Policy

1. Cancellation Policy We process and dispatch orders rapidly to ensure fast delivery.

  • Pre-dispatch Cancellations: You may request to cancel your order within [12 hours] of placing it, provided it has not already been dispatched from our warehouse. To request a cancellation, immediately message our support team at [krishnatraders0120@gmail.com/+91-9911339934] with your Order ID. If approved, prepaid orders will be fully refunded to the original payment method within [5-7 business days].

  • Post-dispatch Cancellations: Once an order has been shipped and handed over to our courier partner, it cannot be canceled.

2. The "Replacement-First" Model To maintain our highly competitive pricing, we operate strictly on a Replacement-First model. We do not offer direct refunds for buyer's remorse or accidental orders. We gladly accept requests for replacements only if you receive an item that is:

  • Physically damaged in transit

  • Functionally defective out of the box

  • Entirely different from the product you ordered

3. Eligibility for Replacements To be eligible for a replacement, your claim must be submitted within [48 hours] of the delivery date. The item must be unused, in its exact original condition, and returned with all original packaging, accessories, manuals, and freebies intact.

4. The Mandatory Unboxing Video (Proof Requirement) To protect against fraudulent claims and transit damage disputes, an unboxing video is 100% mandatory. Claims submitted without a valid unboxing video will be rejected without exception. Your video must meet the following criteria:

  • The video must show the sealed package from all sides, clearly displaying the shipping label, before opening.

  • The video must be a single, continuous, uncut clip showing the opening of the package and the initial physical inspection/testing of the product.

  • The video must clearly capture the defect or damage being claimed.

5. Step-by-Step Replacement Process

  • Step 1: Report the Issue. Within [48 hours] of delivery, send an email to krishnatraders0120@gmail.com or WhatsApp us at +91-9911339934 Include your Order ID, a brief description of the issue, and attach the mandatory unboxing video.

  • Step 2: Inspection and Approval. Our Quality Assurance team will review your case within [24-48 hours].

  • Step 3: Reverse Pickup. If your claim is approved, we will arrange for a free reverse pickup from your delivery address within [3-5 business days]. Please pack the product securely in its original packaging.

  • Step 4: Final Verification & Dispatch. Upon receiving the defective item at our facility, it will undergo a physical check. Once the defect is verified, a brand-new replacement unit will be dispatched to your address within [48 hours], and new tracking details will be shared.

6. Refunds (Exceptions Only) Refunds are strictly processed only in the rare event that your valid replacement claim is approved, but we are completely out of stock and cannot provide a replacement unit.

  • Prepaid Orders: The approved refund amount will be credited back to your original payment method (Credit Card/UPI/Bank Account) within [5-7 business days].

  • Cash on Delivery (COD) Orders: If a refund is required for a COD order, our support team will request your bank account or UPI details. The funds will be transferred securely to your provided account within [5-7 business days] of approval.

7. Contact Information For any queries regarding your order, cancellations, or replacements, please reach out to us at:

  • Email: krishnatraders0120@gmail.com

  • WhatsApp Support: +91-9911339934

  • Operating Hours: Monday to Friday, 10:00 AM to 5:00 PM